Steve Krug, in his book, Don’t Make Me Think, wrote that, “as soon as we find a link that seems like it might lead to what we’re looking for, there’s a good chance we’ll click it”.
So is it the user who’s not thinking or the designer? In the case of muddled navigation, it’s the designer.
Carmen Mardiros of Mardiros Internet Marketing claims that, “navigation is the single most important element in creating accessible and usable websites”. (more…)